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Privacy Policy

Effective Date: 3/2/2025

At Quality Veterinary Clinics (QVC), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and make bookings for veterinary services. This policy complies with the General Data Protection Regulation (GDPR) and local Maltese data protection laws.

1. Data Controller

Quality Veterinary Clinics (QVC) (“we,” “us,” “our”) is the data controller for the personal data collected through our website (https://qvcvets.com). For any concerns regarding your data, you can contact us using the information provided below.

Contact Details:

Quality Veterinary Clinics (QVC)
74, Triq San Bastjan
Qormi, Malta QRM 2335
Phone: 21480480 / 27480480
Email: privacy@qvcvets.com

2. What Data We Collect

We collect and process the following categories of personal data:

A. Data Provided by You

  • Name and surname
  • ID Card Number
  • Contact details (email, phone number, address)
  • Booking information (appointment dates, times, and services required)
  • Payment information (if applicable)
  • Pet details (name, species, age, health details)

B. Automatically Collected Data

  • IP address
  • Device and browser information
  • Cookie data for statistics and marketing purposes (see Section 6)

C. Data Required by Legal Obligation

We may collect data necessary to comply with our legal obligations, including but not limited to:

  • Proof of identity (if required for specific services or contracts)
  • Medical or treatment records for pets as per veterinary regulations

3. Purpose of Data Collection and Legal Basis

We process your data for the following purposes and on the following legal bases:

PurposeLegal Basis
To manage and confirm bookingsPerformance of a contract
To provide veterinary servicesPerformance of a contract
To communicate with you regarding services and updatesLegitimate interest or consent
To comply with legal and regulatory requirementsLegal obligation
To improve website functionality and user experience through analyticsLegitimate interest
To conduct marketing campaigns (if consent is given)Consent

4. Mandatory and Optional Data

Certain personal data is necessary for the performance of our contract with you. Without this information, we may be unable to provide veterinary services or process your booking. Other data may be collected with your consent for marketing and analytics purposes.

5. Data Sharing and Disclosure

We do not share your personal data with third parties except in the following cases:

  • Service providers and processors that help us operate the website (e.g., IT service providers, booking systems)
  • When required by law or to comply with a legal obligation
  • In cases of emergencies affecting the health of your pet, to share relevant information with other veterinary professionals

6. Cookies and Tracking Technologies

We use cookies on our website to enhance functionality and gather statistical data for marketing purposes.

Types of Cookies We Use:

  • Necessary Cookies: Essential for the proper functioning of the website.
  • Statistics Cookies: Help us analyse user behaviour on the website.
  • Marketing Cookies: Enable personalised marketing and targeted advertisements.

You can manage your cookie preferences through our cookie banner or settings on your browser. For more information about the types of cookies we make use of, please refer to our Cookie Policy.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations. The retention period may vary based on the category of data:

  • Booking and service data: Retained for the duration of the contract and any subsequent legal retention period
  • Marketing data: Retained until you withdraw consent

8. Your Rights

As a data subject, you have the following rights under the GDPR:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request corrections to inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You can request the deletion of your data in certain circumstances.
  • Right to Restrict Processing: You can request that we limit the processing of your data under certain conditions.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used format.
  • Right to Object: You can object to the processing of your data in certain situations, including direct marketing.
  • Right to Withdraw Consent: If processing is based on consent, you have the right to withdraw it at any time.

To exercise your rights, contact us using the details provided in Section 1.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or damage. This includes secure servers, encryption, and access controls.

10. Data Transfers

We do not transfer your data outside the European Economic Area (EEA) unless adequate safeguards are in place.

11. Complaints

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the local supervisory authority:

Information and Data Protection Commissioner (IDPC)
Website: https://idpc.org.mt/
Email: info@idpc.org.mt
Telephone: +356 2328 7100

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review it regularly.

Last Updated: 3/2/20245